Website terms and conditions

Last updated: 9 September 2026

These General Conditions govern the use of the website www.antoniocolonna.com and, where applicable, the contractual relationships relating to the services, fees and works carried out by Antonio Colonna.

1. Site owner

The site www.antoniocolonna.com, hereinafter referred to as the “Site”, is operated by:

Antonio Colonna
Via Annibale di Francia, 66
70022 Altamura (BA) – Italy
VAT Number 06883380724
Tax code CLNNTN79E20A662K
Email: art@antoniocolonna.com
Telephone: +39 080 3118122
Mobile/WhatsApp: +39 349 849 0787

hereinafter referred to as “Antonio Colonna”.

Website terms of use

2. Purpose of the Website

The Site has informational, professional and promotional purposes and presents the activities, services, works and experiences offered by Antonio Colonna.

Through the Website it is possible, amongst other things, to request information, book an appointment, find out about available services and access the restricted customer area, where applicable.

The presence on the Site of images, descriptions, completed works, examples of workmanship or information relating to services does not automatically constitute a contractual offer.

Unless expressly stated otherwise, the Site does not constitute an online shop with immediate purchase.

Each commission is normally initiated through the following pathway:

contact → interview → project or service definition → quotation → acceptance → payment of the stipulated amount → commencement of the commission.

3. Minori

Simply browsing the Site is not exclusively reserved for adults.

The conclusion of contracts by minor subjects must nevertheless take place through those exercising parental responsibility or guardianship, in accordance with the law.

4. Site Content Ownership

Texts, photographs, videos, drawings, renders, designs, models, trademarks, logos, graphic elements and, more generally, the original content on the Site are protected by applicable intellectual and industrial property legislation.

Their reproduction, distribution, publication, modification or commercial use is not permitted without the prior authorisation of Antonio Colonna, except for uses permitted by law.

The publication on the Website of photographs of jewellery already produced implies neither their availability for sale nor the right to request an identical reproduction.

Client private area

5. Registration

The customer can register in the restricted area to initiate or manage a commission.

Registration alone does not entail any obligation to purchase, does not constitute acceptance of a quote, and does not automatically result in the conclusion of a contract.

The customer undertakes to provide correct, complete and up-to-date information and to carefully safeguard their login credentials.

6. Reserved area functions

Depending on the commission, the private area may make available projects, estimates, renders, technical documentation, photographs, communications, messages, tax documents, invoices and other documents relating to the client relationship.

The specific conditions set out in the quotation or in the documentation of the individual assignment shall supplement these General Conditions.

When necessary, the customer shall be provided with a copy or confirmation of the contractual documentation via email, PDF or other durable medium.

Services and fees

7. Affected activities

These Conditions apply, to the extent compatible with the nature of the individual service, to the following activities:

• personalised jewellery;
• narrative jewels;
• engagement rings;
• wedding rings;
• restyling and alterations;
• repairs and restorations;
• expert reports;
• Goldsmiths for a day experience;
• Gift Cards;
• any other services specified in the commission.

They may also apply to the potential sale of an already completed work.

If, by way of exception, a ready-made piece of jewellery is sold at a distance to a consumer and unpersonalised, the specific mandatory provisions set out for this type of sale shall apply, including any right of withdrawal where applicable.

8. Evaluation of the request

Every request is evaluated by Antonio Colonna from an artistic, technical, production and financial perspective.

Antonio Colonna can accept the commission, propose alternative solutions or modifications, or reject the request.

A request sent via the Website, WhatsApp, e-mail, restricted area or other communication tools does not, in itself, constitute acceptance of the commission.

9. Quote

When the request is deemed feasible, a quote is prepared.

The quote indicates, depending on the nature of the assignment, the characteristics of the service or work, the materials provided for, the price or the methods for determining it, the amount requested upon acceptance, any known additional costs, the expected timeframe and any special conditions.

Unless stated otherwise, the quote remains valid for 15 days from the date of issue.

If this term expires without the contract being concluded, Antonio Colonna may update the estimate, including in relation to changes in the prices of precious metals, stones, materials, external processing or other costs.

During the validity period, the price shall not be unilaterally modified, except for modifications requested by the customer, agreed design changes, or technical circumstances that could not be known at the time the estimate was prepared and are subsequently communicated to the customer.

10. Acceptance and conclusion of the contract

The commission shall be deemed to be contractually accepted when the client:

1. accept the quote and any specific conditions;
2. accept these General Conditions;
3. make the payment of the requested amount for the initiation of the commission.

The contract is concluded upon receipt by Antonio Colonna of the payment scheduled for the start of the commission, without prejudice to any further formalities that may be required by applicable law.

For orders concluded at a distance, the customer is provided with confirmation of the contract on a durable medium, such as email or a PDF document.

11. Account and deposit

Unless otherwise stated in the quote, the amount required upon commencement of the assignment is equal to 50% of the estimated fee.

The quote will explicitly specify whether this sum is paid as a deposit on the price or as a deposit pursuant to Article 1385 of the Civil Code.

In the absence of an express classification as a deposit (caparra confirmatoria), the sum is considered a payment on account of the price.

In the event of the proper performance of the contract, the amount paid shall be offset against the final payment.

Design and construction

Project

Depending on the commission, the design process may include drawings, sketches, CAD/3D modelling, renders, prototypes, samples, photographs, dimensional testing and other representations useful for the definition of the work.

Digital or graphic representations are intended to enable the client to understand the project.

Colours, perceived proportions, finishes or characteristics of the materials displayed on screen may differ from the physical artwork.

13. Approval of the project

When the committee schedules the approval of a project, the approval communicated by the client constitutes the baseline for the subsequent implementation.

Changes requested after this approval may entail a project review, additional work, new prototypes, changes in materials, extra costs and a modification of the production schedule.

When such variations are relevant, Antonio Colonna shall give prior notice to the client of their financial and time implications.

Handcrafted nature

The customer acknowledges the handcrafted nature of the workmanship.

Minor differences compatible with manual craftsmanship, the natural characteristics of materials and stones, or casting, finishing, polishing and setting techniques do not in themselves constitute a lack of conformity provided they do not alter the agreed essential characteristics.

The rights granted to the consumer by the legislation on the legal guarantee remain in any case unaffected.

Customer materials and goods

15. Entrusted jewellery, metals and stones

The customer can entrust Antonio Colonna with jewellery, precious metals, stones or other components intended, as the case may be, for transformation, restyling, repair, restoration, incorporation into a new piece of work, examination or appraisal.

The customer declares that they have full title to dispose of the delivered goods and that the same are of lawful origin.

Antonio Colonna may request the information and documentation necessary for the identification of the client and the assets where required by applicable legislation.

16. Acceptance of care

Where appropriate, upon collection, weight, description, photographs, declared characteristics or other details useful for the identification of the item may be recorded.

This documentation constitutes a intake and description of apparent condition and does not equate, unless specifically commissioned, to a gemmological certification, metallurgical analysis, expert appraisal, attribution of authenticity, or economic valuation.

17. Pre-existing defects or features

Customer-supplied goods may exhibit wear, fragility, cracks, inclusions, stress, previous welding, treatments, structural defects or other conditions that are not detectable during a standard preliminary examination.

If during the work conditions arise that were not previously detectable which make the work impossible, hazardous or substantially different from that quoted, Antonio Colonna may suspend the activity and inform the client.

A different technical solution, a project modification or a quote addition may be proposed.

In the absence of agreement on the modification, the relationship may be terminated in accordance with the applicable rules and taking into account any services already performed.

Antonio Colonna shall not be held liable for damages directly arising from pre-existing defects that are not reasonably detectable, to the extent that such exclusion is permitted by law and provided that they do not result from his negligent conduct or failure to exercise the requisite professional diligence.

Ring size

18. Measurement communicated by the customer

When a ring size is communicated directly by the customer or determined independently using gauges, charts, tools or instructions provided remotely, the customer is responsible for correctly measuring and communicating the size.

Any modifications made necessary by incorrect measurements provided by the customer may be subject to a new quotation.

However, when the measurement is taken directly by Antonio Colonna, this provision does not make the customer liable for any error attributable to the professional measurement.

Due to their structure, materials, gemstones or craftsmanship, some items of jewellery may not be able to be resized or may require specialist work.

Times

19. Delivery times

The estimated times are indicated in the individual quote or in the commission documentation.

They may be subject to variation due to causes reasonably beyond our control at the time of the quote, including the availability and sourcing of metals, stones or other materials, lead times from specialised suppliers, client-requested modifications, delays in approvals or force majeure.

Antonio Colonna informs the client when there is a significant change to the expected schedule.

Prices and payments

20. Price

The applicable price is that stated in the accepted quotation, including any subsequent agreed modifications.

Before the conclusion of the contract, the consumer shall be provided with the total price inclusive of applicable taxes and any additional costs known or, where these cannot reasonably be calculated in advance, the manner in which they will be calculated.

Any changes subsequently requested by the client are charged separately.

21. Payment method

Payment can be made by bank transfer, payment cards, PayPal, SumUp, Apple Pay where available through the systems used, cash within the limits of the law, or other payment methods expressly made available.

The payment methods that can actually be used are communicated in the quote or during the checkout process.

22. Balance and delivery

The balance must be paid in full prior to the collection or delivery of the artwork, unless otherwise agreed in writing.

Antonio Colonna may suspend delivery until the amounts due under the contract have been paid in full.

Shipping

23. Insured deliveries

Shipments of jewellery and precious goods organised by Antonio Colonna are carried out in Italy and, where possible, abroad via selected couriers or carriers and with adequate insurance coverage in accordance with the conditions applicable to the individual shipment.

Transport, insurance and any additional service costs are communicated to the customer.

For international shipments, duties, taxes, customs clearance formalities or other charges may apply in accordance with the legislation of the destination country.

24. Risk during transport

In consumer relations, the mandatory rules on the transfer of risk apply.

When Antonio Colonna is required to organise delivery, the risk of loss or damage not attributable to the customer passes to the consumer when the latter, or a third party other than the carrier and indicated by the latter, acquires physical possession of the goods.

If the consumer independently chooses a carrier not offered by Antonio Colonna, the different rules provided for by law shall apply.

25. Shipping verification

The customer is requested to check the external condition of the packaging upon delivery.

In the event of damage, tampering or visible anomaly, you should document the condition of the package and make, where possible, a specific reservation with the carrier, promptly informing Antonio Colonna.

Such requirements facilitate the handling of the insurance claim and do not limit any mandatory rights to which the consumer may be entitled.

Recess

26. Bespoke and personalised jewellery

The jewellery commissioned from Antonio Colonna is normally made to measure or clearly customised according to the customer's requests.

When the contract is concluded at a distance or off-premises and the conditions provided for by law are met, the consumer's ordinary right of withdrawal is excluded for the supply of tailor-made or clearly personalised goods, pursuant to’Article 59 of Legislative Decree 206/2005 – Consumer Code.

The customer is informed of this exclusion before being bound by the contract.

The exclusion of the right of withdrawal in no way limits the rights arising from any lack of conformity of the goods.

27. Inconsistent performance in custom goods

For services such as, depending on the specific configuration of the relationship, repairs, consultations or other services that do not fall under the exception provided for customised goods, the rules on the right of withdrawal to which the consumer may be entitled shall apply.

When the consumer expressly requests that the performance of services begins during the withdrawal period, the consequences set out in the Consumer Code shall apply, including, where applicable, proportionate payment for the activity already carried out.

If the service is fully performed in the cases and with the formalities provided for by law, the consumer may lose the right of withdrawal after full performance.

Statutory warranty

28. Consumers

For goods supplied to customers who qualify as consumers, the legal guarantee of conformity provided for by the Consumer Code shall apply.

Antonio Colonna shall be liable for any lack of conformity that exists at the time of delivery and which becomes apparent within the period established by the applicable legislation.

At the date of publication of these Terms, the seller's liability for consumer goods generally concerns defects that become apparent within two years since delivery.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, including, where applicable, repair, replacement, price reduction or termination of the contract.

29. Usury and subsequent cases

Normal wear and tear resulting from use, damage caused by impact, crushing, improper use, inadequate maintenance, third-party interventions, or other causes occurring after delivery that are not attributable to an original defect do not automatically constitute a lack of conformity.

This provision does not limit the mandatory protections granted to the consumer.

Intellectual property

30. Drawings, CAD, renders and prototypes

Except where there is a written agreement to the contrary, concepts, designs, sketches, CAD files, 3D models, renders, prototypes, design and technical solutions, and any other creative work produced as part of the design process shall remain the intellectual property of Antonio Colonna.

Payment for the design or the piece of jewellery does not automatically entail the transfer of the related intellectual property rights.

These rights remain with Antonio Colonna even if the client should subsequently decide not to proceed with the creation of the work.

The material property of the manufactured piece of jewellery is instead transferred to the customer in accordance with the contract and following the payment of the full consideration.

Customer-supplied material

The customer guarantees that they have the right to use images, logos, designs, photographs, models, trademarks and other materials provided for the execution of the commission.

Unlawful reproductions of jewellery, designs, brands or protected works belonging to third parties cannot be requested.

Antonio Colonna may refuse or interrupt a request when he reasonably believes that it may entail the violation of third-party intellectual or industrial property rights.

The client remains responsible for the lawfulness of the material and the instructions provided by them, except in cases where Antonio Colonna is aware of the unlawfulness of the request.

Photographs and documentation

32. Documentation of the work

Antonio Colonna may photograph and document the works produced for archive requirements, technical documentation, processing control and the protection of his professional activity.

Unless otherwise agreed in writing, the client also authorises the use of images representing exclusively the completed work, without elements allowing them to be identified, for the portfolio, historical archive, website, publications and communication of Antonio Colonna's business.

This authorisation does not automatically include the publication of the customer's name, face, private communications, personal history, identifying dedications, fingerprints or other personal data attributable to the customer.

For such elements, a specific legal basis or separate consent will be requested when necessary.

For more information on the processing of personal data, please consult the Privacy Policy.

Gift Cards

33. Gift Vouchers

Antonio Colonna can issue Gift Vouchers that can be used to commission works, services or experiences indicated in the conditions of the individual voucher.

The Gift Voucher can be used up to the indicated value.

When the cost of the chosen service is higher than the value of the Gift Voucher, the holder can pay the difference.

The Gift Voucher is not exchangeable for cash, except as otherwise provided by mandatory provisions of law.

Duration, any nominative nature, transferability and other specific conditions are set out on the individual Gift Voucher.

Goldsmiths for a Day experience

34. Reservation

The experience “Goldsmiths for a day” it is carried out on an agreed date reserved specifically for the customer.

Price, details of the experience, included services, any excluded materials and other costs are indicated in the quote or booking confirmation.

The booking becomes final upon payment of the requested amount.

The confirmation expressly states the nature of the amount paid and any qualification as a deposit.

35. Balance and additional charges

The sum paid at the time of booking is allocated to the final price as indicated in the confirmation.

The amounts relating to materials, precious metals, stones, designs, prototyping, or further work which, according to the specific booking, are not included in the base price remain to be paid for the balance.

36. Rescheduling the date

The customer can request to change the booked date by giving notice at least 20 days in advance of the scheduled date.

In that case, subject to the atelier's availability, a new date is agreed upon.

Requests submitted less than 20 days in advance may be accepted at the discretion of Antonio Colonna and subject to availability.

37. Cancellation and non-attendance

In the event of cancellation by the customer or failure to show up, the conditions indicated in the booking confirmation and the regulations concerning the amount paid shall apply.

Where the sum has been expressly designated as a deposit confirming performance, the provisions of Article 1385 of the Civil Code shall apply, without prejudice to the mandatory rights of the consumer.

Where “Goldsmiths for a day”, according to the characteristics of the contract, constitutes a leisure activity service scheduled for a specific date or period of performance, the potential exception to the right of withdrawal provided for by Article 59 of the Consumer Code shall also apply.

38. Impossibility attributable to Antonio Colonna

If the experience cannot take place due to reasons attributable to Antonio Colonna, a new date will be offered to the client.

If it is not possible to reach an agreement, proceedings will take place in accordance with the nature of the amount paid, the contract and the applicable legislation.

Expert reports

Professional expert witness appointments

Expert determination, valuation and technical consultancy activities are governed by these Terms, where applicable, and above all, by the conditions contained in the specific assignment.

The commission document may indicate the subject and purpose of the assignment, items examined, available documentation, methodology used, fee, schedule, limitations of the investigation and methods of delivery of the report.

Any services rendered in the context of judicial appointments or those subject to specific professional regulations are governed primarily by the relevant rules and the instrument conferring the appointment.

Consumer and business clients

40. Consumer

A consumer means any natural person who is acting for purposes outside their trade, business, craft or profession.

In consumer relations, these Terms cannot limit the mandatory rights recognised by national or European legislation.

If any provision of these Terms conflicts with a mandatory rule applicable to the consumer, the latter shall prevail.

41. Professional client

When the customer is acting in the course of their business, commercial, craft or professional activity, the relationship is governed by the Civil Code, these Terms and any specific conditions agreed upon.

International clients

42. Governing law and language

Unless otherwise agreed in writing, the contractual relationship is governed by Italian law.

For consumers resident abroad, this choice does not entail the loss of any mandatory protections granted by the law that would be applicable in the absence of this choice, where this is provided for by applicable rules of private international law.

The Italian version of these Terms constitutes the governing contract text, unless expressly agreed otherwise.

Any translations are provided for the purpose of facilitating comprehension and, in the event of any interpretive divergence, the Italian version shall prevail to the extent permitted by applicable mandatory legislation.

Jurisdiction

43. Consumers

For disputes involving consumer clients, the mandatory rules on judicial and territorial jurisdiction shall apply.

For consumers resident or domiciled in Italy, where applicable, the court of the consumer's place of residence or domicile shall have jurisdiction in accordance with the provisions of the Consumer Code.

For consumers residing in other States, any potentially relevant national, European and international regulations shall apply.

44. Professionals

For disputes with customers acting in the course of their business, commercial, craft or professional activity, the exclusive jurisdiction shall be the Bari court, except where mandatory rules apply otherwise.

Privacy

Personal data

The processing of personal data collected through the Site, the restricted area and during the relationship with the customer takes place in compliance with current legislation and as described in the Privacy Policy.

The use of cookies and similar technologies is governed by Cookie Policy and from the consent management system on the Site.

Final provisions

46. Specific commission terms

The quote, the order document, the professional assignment and the other specifically agreed conditions supplement these General Conditions.

In the event of any inconsistency, the terms specifically agreed for the individual order shall prevail, to the extent permitted by law.

Partial invalidity

The potential nullity, ineffectiveness or unenforceability of a single provision does not automatically determine the invalidity of the remaining Conditions.

The affected provision shall be interpreted or replaced, where possible, in accordance with applicable legislation.

48. Amendments

Antonio Colonna may update these Terms to adapt them to legislative, organisational or operational changes.

To each individual commission, the Conditions accepted at the time of the conclusion of the relative contract shall apply, barring any subsequent modifications expressly agreed upon.

49. Contacts and complaints

For information, communications regarding commissions or complaints:

Antonio Colonna
Via Annibale di Francia, 66
70022 Altamura (BA) – Italy
Email: art@antoniocolonna.com
Telephone: +39 080 3118122
Mobile/WhatsApp: +39 349 849 0787

For more information on the protection of personal data, please consult the Privacy Policy and the Cookie Policy.