Website terms and conditions

Last update: September 29, 2026

These General Conditions govern the use of the website www.antoniocolonna.com and, where applicable, the contractual relationships relating to the services, fees and works carried out by Antonio Colonna.

1. Site owner

The site www.antoniocolonna.com, hereinafter referred to as the “Site”, is operated by:

Antonio Colonna
Via Annibale di Francia, 66
70022 Altamura (BA) – Italy
VAT Number 06883380724
Tax code CLNNTN79E20A662K
Email: art@antoniocolonna.com
Telephone: +39 080 3118122
Mobile/WhatsApp: +39 349 849 0787

hereinafter referred to as “Antonio Colonna”.

Website terms of use

2. Purpose of the Website

The Site has informative, professional, and promotional purposes and presents the activities, services, works, and experiences offered by Antonio Colonna. Through the Site, it is possible, among other things, to request information, book an appointment, learn about available services, and, when required, access the area reserved for customers.

The presence on the Site of images, descriptions, works already created, examples of workmanship or information regarding the services does not automatically constitute a contractual offer. Unless expressly stated otherwise, the Site does not constitute an electronic store with immediate purchase.

Each commission is normally initiated through the following pathway:

contact → interview → project or service definition → quotation → acceptance → payment of the stipulated amount → commencement of the commission.

3. Minori

The simple consultation of the Site is not reserved exclusively for adults. However, the conclusion of contracts by minors must be carried out by those who exercise parental responsibility or guardianship, as provided by law.

4. Site Content Ownership

Texts, photographs, videos, drawings, renders, designs, models, trademarks, logos, graphic elements and, more generally, the original content on the Site are protected by applicable intellectual and industrial property legislation.

Their reproduction, distribution, publication, modification, or commercial use is not permitted without the prior permission of Antonio Colonna, subject to the uses permitted by law. The publication on the Site of photographs of already made jewelry does not imply either the availability of the same for sale or the right to request an identical reproduction.

Client private area

5. Registration

The customer can register in the reserved area to start or manage a commission. Registration alone does not imply an obligation to purchase, does not constitute acceptance of a quote and does not automatically determine the conclusion of a contract. The customer undertakes to provide correct, complete and up-to-date information and to diligently safeguard their access credentials.

6. Reserved area functions

In the reserved area, projects, estimates, renderings, technical documentation, photographs, communications, messages, tax documents, invoices and other documents related to the relationship with the client may be made available, depending on the commission. The specific conditions listed in the quote or in the documentation of the individual commission supplement these General Conditions.

When necessary, the customer shall be provided with a copy or confirmation of the contractual documentation via email, PDF or other durable medium.

Services and fees

7. Affected activities

These Conditions apply, to the extent compatible with the nature of the individual service, to the following activities:

• personalised jewellery;
• narrative jewels;
• engagement rings;
• wedding rings;
• restyling and alterations;
• repairs and restorations;
• expert reports;
• Goldsmiths for a day experience;
• Gift Cards;
• Any other services indicated in the commission.

They can also apply to the eventual sale of an already-made work. In exceptional cases, if a jewel that has already been made is sold at a distance to a consumer, unpersonalised, the specific mandatory provisions set out for this type of sale shall apply, including any right of withdrawal where applicable.

8. Evaluation of the request

Each request is evaluated by Antonio Colonna on the artistic, technical, production and economic aspects. Antonio Colonna may accept the commission, propose alternative solutions or modifications, or reject the request. A request submitted through the website, WhatsApp, email, the reserved area or other communication tools does not constitute, on its own, acceptance of the commission.

9. Quote

When the request is deemed feasible, a quote is prepared. The quote indicates, according to the nature of the assignment, the characteristics of the performance or work, the materials provided, the price or the method of determining the same, the amount requested upon acceptance, any additional costs known, the estimated timeframes and any special conditions.

Unless stated otherwise, the quote remains valid for 15 days from the date of issue. After the expiry of this period without the conclusion of the contract, Antonio Colonna may update the quote also in relation to changes in the prices of precious metals, stones, materials, external work or other costs.

During the validity period, the price shall not be unilaterally modified, except for modifications requested by the customer, agreed design changes, or technical circumstances that could not be known at the time the estimate was prepared and are subsequently communicated to the customer.

10. Acceptance and conclusion of the contract

The commission shall be deemed to be contractually accepted when the client:

1. accept the quote and any specific conditions;
2. accept these General Conditions;
3. make the payment of the requested amount for the initiation of the commission.

The contract ends with the receipt by Antonio Colonna of the payment due for the start of the commission, subject to the need for any further compliance required by applicable regulations. For commissions concluded remotely, the customer is provided with confirmation of the contract on a durable medium, such as an email or PDF document.

11. Account and deposit

Unless otherwise stated in the quote, the amount required upon commencement of the assignment is equal to 50% of the estimated fee. The estimate will expressly specify whether this amount is to be paid. as a deposit on the price or as a deposit pursuant to Article 1385 of the Civil Code.

In the absence of an express qualification as a confirmation deposit, the sum is considered an advance on the price. In the event of the proper execution of the contract, the amount paid is credited to the final payment.

Design and construction

Project

Depending on the commission, the design may include drawings, sketches, CAD/3D modeling, renderings, prototypes, samples, photographs, dimensional tests, and other representations that are useful in defining the work. Digital or graphical representations are intended to allow the client to understand the project. Colors, perceived proportions, finishes, or characteristics of the materials displayed on the screen may differ from the physical work.

13. Approval of the project

When the committee schedules the approval of a project, the approval communicated by the client constitutes the baseline for the subsequent implementation.

Changes requested after such approval may involve a revision of the project, additional work, new prototypes, changes in materials, additional costs, and a change in the completion time. When such changes are significant, Antonio Colonna will notify the customer in advance of the economic and temporal consequences.

Handcrafted nature

The customer acknowledges the artisanal nature of the workmanship. Minimal differences compatible with manual processing, with the natural characteristics of the materials and stones, or with fusion, finishing, polishing, and setting techniques do not in themselves constitute defects of conformity when they do not alter the essential characteristics agreed upon. In any case, the rights recognized to the consumer by the legal warranty regulations remain unaffected.

Customer materials and goods

15. Entrusted jewellery, metals and stones

The customer may entrust Antonio Colonna with jewelry, precious metals, stones, or other components intended, depending on the case, for transformation, restyling, repair, restoration, incorporation into a new work, examination, or expertise. The customer declares that they have full title to dispose of the delivered goods and that they are of lawful origin. Antonio Colonna may request the information and documentation necessary for the identification of the customer and the goods when required by applicable regulations.

16. Acceptance of care

When appropriate, at the time of taking over, weight, description, photographs, declared characteristics, or other elements useful for identifying the property may be recorded. This documentation constitutes a intake and description of apparent condition and does not equate, unless specifically commissioned, to a gemmological certification, metallurgical analysis, expert appraisal, attribution of authenticity, or economic valuation.

17. Pre-existing defects or features

The goods entrusted by the customer may show wear and tear, fragility, creaks, inclusions, tensions, previous welds, treatments, structural defects, or other conditions not detectable during a normal preliminary examination. If during the processing conditions emerge that were not previously detectable that make the work impossible, risky, or substantially different from the estimated one, Antonio Colonna may suspend the activity and inform the customer.

A different technical solution, a project modification or an integration of the estimate may be proposed. In the absence of agreement on the modification, the relationship may be terminated in accordance with applicable rules and taking into account the services that have already been performed.

Antonio Colonna shall not be held liable for damages directly arising from pre-existing defects that are not reasonably detectable, to the extent that such exclusion is permitted by law and provided that they do not result from his negligent conduct or failure to exercise the requisite professional diligence.

Ring size

18. Measurement communicated by the customer

When the measurement of a ring is communicated directly by the customer or measured autonomously using meters, tables, instruments, or instructions provided remotely, the customer is responsible for the correct measurement and communication of the measurement. Any modifications made necessary by an incorrect measurement communicated by the customer may be subject to a new quote.

However, when the measurement is directly carried out by Antonio Colonna, this provision does not assign responsibility to the customer for any errors attributable to professional measurement. Some jewels, due to their structure, materials, stones, or workmanship, may not allow resizing or require special interventions.

Times

19. Delivery times

The estimated times are indicated in the individual quote or in the commission documentation. They may change due to reasons that are not reasonably controllable at the time of the quote, including the availability and accessibility of metals, stones or other materials, the time of specialized suppliers, changes requested by the customer, delays in approvals or force majeure. Antonio Colonna informs the customer when a significant change in the estimated times occurs.

Prices and payments

20. Price

The applicable price is that stated in the accepted quotation, including any subsequent changes agreed upon. For the consumer, the total price, including applicable taxes, is indicated before the conclusion of the contract, and any additional costs known or, when they cannot be reasonably determined in advance, the methods by which they will be calculated. Any subsequent changes requested by the customer are counted separately.

21. Payment method

Payment can be made by bank transfer, payment cards, PayPal, SumUp, Apple Pay when available through the systems used, cash within the limits of the law, or other payment methods expressly made available. The methods actually available are communicated in the quote or during the payment process.

22. Balance and delivery

The balance must be paid in full prior to the collection or delivery of the artwork, Unless otherwise agreed in writing, Antonio Colonna may suspend delivery until full payment of the amounts due under the contract has been made.

Shipping

23. Insured deliveries

The shipments of jewelry and precious goods organized by Antonio Colonna are made in Italy and, where possible, abroad through selected couriers or carriers with adequate insurance coverage according to the conditions applicable to each shipment. The shipping costs, insurance and any additional services are communicated to the customer. International shipments may be subject to customs duties, taxes, customs formalities or other charges in accordance with the legislation of the country of destination.

24. Risk during transport

The rules on the transfer of risk apply to relationships with the consumer. When Antonio Colonna is required to arrange the shipment, the risk of loss or damage not attributable to the customer passes to the consumer when the latter, or a third party designated by them other than the carrier, actually takes possession of the goods.

If the consumer independently chooses a carrier not offered by Antonio Colonna, the different rules provided for by law shall apply.

25. Shipping verification

The customer is invited to verify the external condition of the packaging upon delivery. In the event of damage, tampering, or any visible anomaly, it is advisable to document the condition of the neck and, where possible, formulate a specific reservation with the carrier, informing Antonio Colonna promptly.

Such requirements facilitate the handling of the insurance claim and do not limit any mandatory rights to which the consumer may be entitled.

Recess

26. Bespoke and personalised jewellery

The jewelry commissioned to Antonio Colonna is normally made to measure or clearly customized according to the customer’s requests. When the contract is concluded remotely or outside the business premises and the conditions provided for by law are met, the consumer’s ordinary right of withdrawal is excluded for the supply of goods made to measure or clearly customized, pursuant to Article 10 of the Italian Consumer Code.’Article 59 of Legislative Decree 206/2005 – Consumer Code.

The customer is informed of this exclusion before being bound by the contract. The exclusion of the right of withdrawal in no way limits the rights arising from any defects in the conformity of the goods.

27. Inconsistent performance in custom goods

For services such as, depending on the specific configuration of the relationship, repairs, consultations, or other services that do not fall under the exception for personalized goods, the rules on the consumer’s right of withdrawal apply. When the consumer explicitly requests that a service begin during the withdrawal period, the consequences provided for by the Consumer Code apply, including, where applicable, the payment of a proportional fee for the work already performed. If the service is fully performed in the cases and in accordance with the formalities provided by law, the consumer may lose the right of withdrawal after completion.

Statutory warranty

28. Consumers

For goods supplied to customers who qualify as consumers, the legal warranty of conformity provided for by the Consumer Code applies. Antonio Colonna is responsible for any defects in conformity that exist at the time of delivery and that manifest themselves within the period stipulated by current regulations.

At the date of publication of these Terms, the seller's liability for consumer goods generally concerns defects that become apparent within two years since delivery. In the event of a lack of conformity, the consumer has the remedies provided by law, including, when the conditions are met, repair, replacement, reduction in price or termination of the contract.

29. Usury and subsequent cases

Normal wear and tear resulting from use, damage caused by impacts, crushing, improper use, inadequate maintenance, third-party interventions, or other causes occurring after delivery and not attributable to a defect of origin do not automatically constitute defects of conformity. This provision does not limit the mandatory protections granted to the consumer.

Intellectual property

30. Drawings, CAD, renders and prototypes

Unless expressly agreed in writing, intellectual property remains the property of Antonio Colonna concept, including drawings, sketches, CAD files, 3D models, renderings, prototypes, design and technical solutions, and any other creative work produced as part of the design. Payment for the design or the jewel does not automatically transfer the corresponding intellectual property rights.

These rights remain with Antonio Colonna even when the client subsequently decides not to proceed with the creation of the work. The material ownership of the created jewel, however, is transferred to the client according to the contract and upon full payment of the fee.

Customer-supplied material

The customer guarantees that they are entitled to use the images, logos, designs, photographs, models, trademarks and other materials provided for the commission. Illegal reproductions of jewelry, designs, trademarks or protected works belonging to third parties may not be requested. Antonio Colonna may reject or terminate a request when it reasonably believes that it may constitute a violation of the intellectual or industrial property rights of third parties.

The client remains responsible for the lawfulness of the material and the instructions provided by them, except in cases where Antonio Colonna is aware of the unlawfulness of the request.

Photographs and documentation

32. Documentation of the work

Antonio Colonna can photograph and document the works created for archival purposes, technical documentation, control of the process, and the protection of his professional activity. Unless otherwise agreed in writing, the client also authorizes the use of the images that represent exclusively the work created, without elements that allow for identification, for portfolios, historical archives, websites, publications, and communication regarding Antonio Colonna’s activities.

Such authorization does not automatically include the publication of the customer’s name, face, private communications, personal history, identifying dedications, digital fingerprints or other personal data that can be attributed to the customer. For such elements, a specific legal basis or separate consent will be requested when necessary. For more information about the processing of personal data, please consult the Privacy Policy.

Gift Cards

33. Gift Vouchers

Antonio Colonna can issue Gift Vouchers that can be used to commission works, services or experiences indicated in the conditions of the individual voucher. The Gift Voucher can be used up to the value indicated. When the cost of the selected service exceeds the value of the Gift Voucher, the holder may pay the difference. The Gift Voucher is not convertible into cash, unless otherwise provided for by mandatory regulations. Duration, possible nominative character, transferability and other specific conditions are stated on the individual Gift Voucher.

Goldsmiths for a Day began

34. Reservation

For the “Goldsmiths for a day”experience, the payment of €500 registers the booking request and is credited towards the total price of the experience. Payment does not automatically confirm the requested date. Antonio Colonna checks availability and personally communicates confirmation of the date to the customer.

Until availability has been confirmed, the customer may request a full refund of the amount paid. If the requested date is unavailable and no alternative date is agreed, the amount paid will be refunded in full. 

Once Antonio Colonna communicates confirmation of the date, the €500 already paid expressly becomes a confirmatory deposit (“caparra confirmatoria”) pursuant to Article 1385 of the Italian Civil Code and, if the experience takes place as agreed, is credited towards the total price.

35. Balance and additional charges

The amount paid for the reservation is charged to the final payment, as indicated in the confirmation. The remaining balance must be paid for materials, precious metals, stones, designs, prototypes or further processing that, according to the specific reservation, are not included in the base price.

36. Rescheduling the date

The customer can request to change the booked date by giving notice at least 20 days in advance of the scheduled date. In that case, a new date will be agreed upon, in accordance with the availability of the atelier. Requests submitted less than 20 days before may be accepted at the discretion of Antonio Colonna and subject to availability.

37. Cancellation and non-attendance

Once the date of the experience has been confirmed, in the event of a no-show by the customer or any other breach attributable to the customer that prevents the experience from taking place, Antonio Colonna may exercise the remedies provided for under Article 1385 of the Italian Civil Code, including, where the relevant conditions are met, the right to withdraw from the contract and retain the €500 confirmatory deposit.

The provisions concerning escheduling the date set out in Section 36 above remain applicable. Where, according to the characteristics of the contract, “Goldsmiths for a Day” constitutes a service relating to leisure activities scheduled for a specific date or period of performance, the applicable exception to the right of withdrawal under Article 59 of the Italian Consumer Code shall apply.

38. Impossibility attributable to Antonio Colonna

If the experience cannot take place for reasons attributable to Antonio Colonna, the customer will be offered a new date. If it is not possible to agree on a new date, the customer may exercise the remedies provided for under Article 1385 of the Italian Civil Code and the applicable legislation, including, where the relevant conditions are met, the right to withdraw from the contract and request twice the amount of the confirmatory deposit paid.

Expert reports

Professional expert witness appointments

The activities of expertise, evaluation and technical advice are governed by these Conditions insofar as compatible and, above all, by the conditions contained in the specific assignment. The commission document may indicate the subject and purpose of the assignment, the goods examined, available documentation, the method used, the remuneration, the time limits for the investigation and the modalities for delivering the report.

Any services rendered in the context of judicial appointments or those subject to specific professional regulations are governed primarily by the relevant rules and the instrument conferring the appointment.

Consumer and business clients

40. Consumer

Consumer means the natural person acting for purposes that are outside their own potential entrepreneurial, commercial, artisanal or professional activity. In relations with consumers, these Conditions cannot limit the mandatory rights recognized by national or European legislation. If a provision of these Conditions conflicts with an applicable mandatory rule for the consumer, the latter shall prevail.

41. Professional client

When the customer is acting in the course of their business, commercial, craft or professional activity, the relationship is governed by the Civil Code, these Terms and any specific conditions agreed upon.

International clients

42. Governing law and language

Unless otherwise agreed in writing, the contractual relationship is governed by Italian law. For consumers residing abroad, this choice does not entail the loss of the mandatory protections that would otherwise be recognized by law and that would apply in the absence of the choice, when provided for by the rules of private international law applicable.

The Italian version of these Terms constitutes the reference contractual text, unless otherwise agreed. Any translations are intended to facilitate understanding and, in the event of an interpretative difference, the Italian version shall prevail within the limits permitted by the mandatory legislation applicable.

Jurisdiction

43. Consumers

For disputes with consumer customers, the mandatory rules on jurisdiction and territorial jurisdiction apply. For consumers residing or domiciled in Italy, where applicable, the court of the consumer’s place of residence or domicile shall have jurisdiction, in accordance with the provisions of the Consumer Code. For consumers residing in other States, the applicable national, European and international rules shall apply.

44. Professionals

For disputes with customers acting in the course of their business, commercial, craft or professional activity, the exclusive jurisdiction shall be the Bari court, except where mandatory rules apply otherwise.

Privacy

Personal data

The processing of personal data collected through the Site, the restricted area and during the relationship with the customer takes place in compliance with current legislation and as described in the Privacy Policy. The use of cookies and similar technologies is governed by Cookie Policy and from the consent management system on the Site.

Final provisions

46. Specific commission terms

The quote, the commission document, the professional engagement and the other specifically agreed upon conditions supplement these General Conditions. In the event of a conflict, the conditions specifically agreed upon for the individual commission shall prevail, within the limits permitted by law.

Partial invalidity

The possible nullity, ineffectiveness or non-applicability of a single provision does not automatically invalidate the remaining Conditions. The affected provision will be interpreted or replaced, where possible, in accordance with applicable law.

48. Amendments

Antonio Colonna may update these Terms to adapt them to legislative, organizational or operational changes. The individual commission is subject to the Terms accepted at the time of concluding the respective contract, subject to subsequent changes expressly agreed upon.

49. Contacts and complaints

For information, communications regarding commissions or complaints:

Antonio Colonna
Via Annibale di Francia, 66
70022 Altamura (BA) – Italy
Email: art@antoniocolonna.com
Telephone: +39 080 3118122
Mobile/WhatsApp: +39 349 849 0787

For more information on the protection of personal data, please consult the Privacy Policy and the Cookie Policy.